Customer Service Agreement

Customer Service Agreement

Effective Date: 08.01.2026

This Customer Service Agreement ("Agreement") outlines the terms of service between SCEXPRTS ("SCEXPRTS," "we," "us," or "our") and our customers ("Customer," "you," or "your") for the purchase of activewear, fashion apparel, and membership in our VIP Rewards Club.

1. Products and Services

We offer:

• Activewear and fashion clothing for purchase through our website.

• A VIP Rewards Club membership that provides exclusive benefits, discounts, promotions, and other member-only offers.

2. VIP Rewards Club Membership

Membership is available for $39.99 USD per month.

By enrolling, you authorize the Company to charge your selected payment method $39.99 USD every month until your membership is cancelled.

Membership benefits remain active while your subscription is in good standing.

3. Billing and Automatic Renewal

• Membership automatically renews every month.

• Your payment method will be charged $39.99 USD on or about your monthly renewal date.

• If a payment cannot be processed, we may retry the payment or suspend membership benefits until payment is received.

4. Cancellation

Customers may cancel their VIP Rewards Club membership at any time through their online account or by contacting Customer Support.

Cancellation prevents future recurring charges. Membership benefits remain available until the end of the current paid billing period unless otherwise stated.

5. Product Orders

Orders are subject to product availability.

We reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, inventory shortages, or other legitimate business reasons. Any cancelled order will receive a full refund for any amount charged.

6. Shipping

Shipping times are estimates and may vary based on location, carrier performance, and product availability.

Customers are responsible for providing accurate shipping information.

7. Returns and Exchanges

Eligible products may be returned or exchanged in accordance with our published Return Policy.

Items must generally be returned unused, unworn, and in their original condition unless defective or otherwise required by applicable law.

8. Refunds

Approved refunds will be issued to the original payment method.

VIP Rewards Club membership fees are generally non-refundable once a billing period has begun, except where required by law or where the Company determines a refund is appropriate.

9. Customer Support

Customers may contact our support team regarding:

• Orders

• Shipping

• Returns and exchanges

• Membership questions

• Billing inquiries

• Technical issues

Customer support is available through:

• Email: [support@cuddlrplushs.com]

• Website: [www.cuddlrplush.com]

• Business Hours: 9am - 5pm

10. Customer Responsibilities

Customers agree to:

• Provide accurate account and payment information.

• Keep account credentials secure.

• Use the website and services lawfully.

• Notify us promptly of any unauthorized account activity.

11. Changes to Membership or Services

We may update membership benefits, pricing, policies, or this Agreement from time to time. Material changes will be communicated as required by applicable law.

12. Limitation of Liability

To the maximum extent permitted by law, the Company's liability shall be limited to the amount paid by the customer for the applicable product or membership giving rise to the claim.

13. Governing Law

This Agreement shall be governed by the laws of the jurisdiction in which the Company is established, without regard to conflict of law principles.

14. Contact Information

For customer service inquiries, please contact:

[Your Business Name]
Email: [support@cuddlrplushs.com]
Website: [www.cuddlrplush.com]

By purchasing products or enrolling in the VIP Rewards Club, you acknowledge that you have read, understood, and agree to this Customer Service Agreement.